Returns

Exchanges & Returns

• Enjoy complimentary exchanges within 30 days of receiving your purchase, with absolutely no exchange fees.
  
• For all exchanges, we kindly request that items be returned in their original packaging, with all tags attached and hygiene liners intact (where applicable). This maintains our commitment to exceptional quality and service for all our clientele.
  
• To arrange for discreet product collection with our premium courier service, please contact our dedicated Customer Care team.
  
• In the rare case of order error on our part, product exchange will be conducted in the manner as the original order delivery (to the address provided at the time of ordering).
  
• In accordance with Health Department regulations, exchanges or returns of underwear or bodysuits are not permitted once hygiene seals have been removed.
  

Customer Care Contact

• For personalized assistance, please visit our Contact page
• Connect with our Luxury Client Services by emailing us at hello@o-lingerie.com

Additional Information

• Business days: Monday to Friday, excluding Saturday and Sunday holidays, eves, and holidays. 
• O Lingere reserves the right to update policies periodically.
  
• If delivery cannot be completed due to customer-related circumstances, standard shipping fees may still apply.