Returns

Exchanges and returns

You can cancel an order and/or exchange a product within 14 days from the date of receipt of the product (or the disclosure document as defined in the Consumer Protection Law, 5741 - 1981, whichever is later), all subject to the cancellation terms detailed on the site.
Coordinating product pickup by a courier can be done by contacting the company's customer service.
For the avoidance of doubt, in any case of an error in the order by the company, the product replacement will be made in the same manner in which the original order was provided (address provided by the customer at the time of ordering).
In accordance with Ministry of Health regulations, underwear or bodysuits will not be exchanged or returned. 
Customer service contact information

For any questions, you can contact the Contact Us page.
To the customer service center on WhatsApp 054-2004873
By email hello@o-lingerie.com
General instructions

Business day - Sunday through Thursday, excluding Fridays, Saturdays, Sabbaths, holiday eves, and holidays. The day the order is placed will not be considered a business day.
The company may update shipping rates from time to time without prior notice.
The shipping rate for an order placed is the shipping rate on the website at the time the order was placed. If shipping rates are updated before the customer completes the order, the customer will be charged according to the updated rates.
It is clarified that delivery times are approximate and depend on the courier company. Accordingly, the company cannot take responsibility for the delivery date, although it makes every effort to ensure that its shipments arrive on time. The company will not be responsible for any delay/delay in the delivery date of the products.
The Company will not be responsible for any delay or delay in delivery and/or non-delivery of an order caused by "force majeure" and/or events beyond the control of the Company and/or the courier company and/or Israel Post, including, but not limited to, wars, strikes, natural disasters, security incidents, epidemics, closures, computer system failures, telephone system failures, e-mail service failures, changes in the security and health situation, and other situations and events beyond the control of the Company and/or the courier company.
If the shipment was not delivered for a reason related to the customer, including but not limited to, due to providing incorrect and/or incorrect and/or inaccurate details when placing the order and/or the customer refused to accept the shipment, the Company may charge the customer the cost of the shipping fees.
Perfect Fit Concierge