Your order confirmation has been sent to the email address provided during checkout. For your convenience, you can also access your order details in your account area on our website.

Orders may be canceled within 30 days of receiving your items, subject to our cancellation policy detailed on our website. Please contact our dedicated customer service team to process your cancellation.

Certainly. But kindly note that order modifications must be made within 12 hours of placement, to ensure your order hasn’t been sent out for delivery already. Our customer care team would be delighted to assist you in tailoring your order to your preferences.

Track your order using the tracking number sent to your email address. We provide updates at each stage of your items' journey to ensure complete transparency.

United States & Canada

• Priority Shipping (2–5 business days): $30
• Economy Shipping (7–12 business days): $20
  
  

Europe

• Priority Shipping (2–5 business days): $25
• Economy Shipping (7–12 business days): $20
  
  

We are pleased to offer delivery to the United States, Canada, Europe, and Israel.

For destinations beyond these regions, our Customer Care team will be delighted to assist you with tailored shipping arrangements at hello@o-lingerie.com.

Absolutely. Our express shipping service ensures delivery within 2-5 business days, subject to location. Contact our customer care team to arrange the most efficient delivery experience.

Domestic shipments include all costs in the final price. International orders may incur customs duties according to local regulations. All potential additional costs are displayed at checkout.

We're happy to deliver to your preferred address, including your workplace. Simply provide the complete delivery details during checkout.

Our courier will leave a notification and contact you to arrange redelivery. Alternatively, you may opt for collection from your nearest pickup point.

Enjoy complimentary exchanges within 30 days of receiving your purchase, with absolutely no exchange fees.For all exchanges, we kindly request that items be returned in their original packaging, with all tags attached and hygiene liners intact (where applicable). This maintains our commitment to exceptional quality and service for all our clientele.

You may return any items within 30 days for a full refund, but unlike exchanges, returns are subject to a $20 shipping fee. 

Collection of returns can be arranged through our Customer Care team, who will schedule a courier pickup at your convenience.

The choice is yours - we offer either a full refund or store credit for exchange, including complimentary shipping on your next order.

We can process your refund directly to your bank account or provide store credit for future purchases, according to your preference.

Creating an account is seamless - click the log in icon at the top of the page (desktop) or in the bottom menu (mobile), enter your details, and verify your email address. For added convenience, you may also sign in through your Google or Facebook account.

While guest checkout is available, we recommend creating an account for a more personalized shopping experience and easier future purchases.

- Saved shipping and billing information

- Order tracking capabilities

- Streamlined checkout process

- Early access to new collections

- Exclusive updates on new arrivals

Connect through Google or Facebook for an effortless experience.

Simply click "Forgot Password" on the login page and follow the instructions sent to your email address.

- Verify your email and password

- Try resetting your password

- Check your spam folder

- Contact our Customer Care team for immediate assistance if issues persist

Our sizing is universal. You'll find comprehensive size guides on our website, including:

- Bra fitting questionnaire

- Detailed size charts for each product

- Fit descriptions and recommendations per item

- Photos featuring models of various body types

Our expert team is available for personalized fitting advice through our Customer Care service.

Items may be exchanged or returned within 30 days of receipt. Our team would be delighted to recommend a more suitable size.

For all exchanges, we kindly request that items be returned in their original packaging, with all tags attached and hygiene liners intact (where applicable). This maintains our commitment to exceptional quality and service for all our clientele.

Yes, we accept Apple Pay and Google Pay for a seamless checkout experience, alongside all major credit cards and PayPal.

 Absolutely. Select our gift-wrapping service at checkout. We'll package your selection with a personalized message and ensure all pricing information is removed.

 Our platform automatically displays prices in your local currency. For specific currency requests, please contact our Customer Care team.

Please verify your card details and billing address. For security, contact your bank to confirm the transaction. Our Customer Care team is available to assist with alternative payment methods.